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Have questions about group-buy commerce? Need support with purchasing pools? We're here to help. Reach out to our team and we'll get back to you within 24 hours.
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Our Office
651 N Broad Street
Middletown
Delaware, US 19709
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Support Response Time
We typically respond to all inquiries within 24 hours.
For urgent matters, please use our live chat feature during business hours.
Common Questions
Quick answers to our most frequently asked questions
How is group-buy different from traditional e-commerce?
Group-buy commerce enables collective purchasing power - you join pools with other buyers to unlock wholesale pricing that's normally only available to bulk purchasers.
Is my payment secure?
Yes! All payments are held in escrow until the pool reaches its required size. Your funds are protected and only released when the bulk order is placed.
What happens if a pool doesn't reach the required size?
If a pool doesn't reach the required number of buyers within the timeframe, all payments are fully refunded automatically. No risk to you.
Can I join multiple purchasing pools?
Absolutely! You can participate in multiple pools simultaneously for different products. Each pool operates independently.